Refund policy
At My Baby, we want you to love your pillow. That's why every order comes with a 90-night risk-free trial, on top of your statutory rights under UK consumer law.
90-night risk-free trial
Sleep on your My Baby pillow for up to 90 nights from the day you receive it. If you're not happy, contact us within those 90 nights and we'll refund the full price of the product.
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013, you can also cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the item back.
How to return
- Email us at Contact.nolevya@gmail.com with your order number and the reason for your return.
- We'll reply within 48 hours with the return instructions and address.
- Send the pillow back with all its parts (pillow, cover and mini pillow).
Return shipping costs are paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
Refunds
Once we receive and check your return, we'll refund you within 14 days, using your original payment method. You'll receive an email as soon as your refund has been processed.
Damaged or faulty items
If your pillow arrives damaged or faulty, contact us within 30 days of delivery with a photo. We'll send you a replacement or a full refund, including delivery costs, at no extra charge.
Contact
My Baby – Contact.nolevya@gmail.com